Some interesting facts, information or talks about mhealth, mhealth tools, presentation of case studies and user’s stories.

mHealth and humanitarian mapping: a brand new learning format

New topics and a new methodology is allowing people to study everywhere and at their learning pace. Compared to the “traditional” formula used, with live streaming lessons and pre scheduled sessions, followed by exercises to be carried out autonomously between one session and the other, we have now launched a new blended formula that combines the advantages of e-learning without losing the added value of the direct relationship with the lecturer. The two new training courses proposed are dedicated to the use of GIS for Humanitarian Mapping and the use of mobile technologies in the health sector, mHealth for International Cooperation.

by Anna Filippucci

For more than 10 years, at Ong 2.0 we have developed an online training methodology based on the direct exchange between lecturers and participants. Over the years, this approach has been applied to over 20 courses and has allowed over 1100 participants to successfully be trained on various topics related to International Development Cooperation and Digital Communication for Non-profit organizations.

Alongside this methodology, this year we have decided to develop a new training path that integrates the advantages of e-learning with the essential direct relationship with teachers. It’s a whole new format, able to better respond to the needs of an audience that is gradually becoming wider and more international. The new course is based on asynchronous learning that allows more flexible management of time and provides a test system to evaluate progress.

A new learning formula that better fits the needs of professionals

Greater flexibility in terms of time is essential especially for aid workers, who need to combined different time zones and work duties and that, in the past, were struggling in respecting fixed scheduling and learning pace.

Topics themselves have been selected for professionals who need to acquire practical and advanced skills on specific tools. The online courses offer the possibility of experimenting with some “open” tools ready to be used in the field.

Moreover, two live workshops ensure direct interaction between lecturers and course participants for clarifying questions, share experiences and work on practical examples and challenges experienced by the participants.

What the lecturers say about this new approach to online learning

Giuliano Ramat, one of the lecturers of the GIS Open Tools for Humanitarian Mapping, explains: “the course aims to provide participants with information about the most important open source tools concerning Humanitarian Mapping mainly focusing on the Openstreetmap products, working groups and experiences.” 

Paola Fava, head of mHealth for International Cooperation, describes her course as “the opportunity to get a general overview of the use of mhealth in developing contexts. Its applications in the health sector are the most varied: from health surveys, to remote monitoring, to educational applications and to disease detection systems, to name just a few. The course therefore provides examples and case studies in this regard to stimulate the use of these technologies to improve and integrate new health projects “.

Regarding the new course format, Ramat states that ” the adopted e-learning formula makes participants free to attend lessons at any time they want and the division of the classic 90 minutes lesson into smaller “chapters” of 30 minutes each increases the capacity of concentration on “smaller” but well-defined topics.”

Paola Fava confirms: “flexibility and the possibility to manage our own time are key requirements nowadays, that’s why I believe this type of ‘formula’ matches people’s needs and time availability compared to more traditional webinars. However, both confirm the importance and value of the moments of interaction between lecturers and participants: “connection with the lecturer or other students is however granted by the moodle forum as well as some live sessions”.

Why English? According to Ramat, “English being the language mainly used in international cooperation, professionals who intend to work in the sector must necessarily get used to the idea of interacting with colleagues in a foreign language. In this regard, the opportunity to immediately acquire sector-specific English-speaking terminology is certainly an advantage for future workers“.

In this regard, Paola Fava concludes, “the idea is to reach a broader audience and I believe that the English language fits more into this purpose. We also had requests from previous people attending similar courses and found the Italian language a possible limit. Furthermore, the topic is related to a sector that has seen a growing interest particularly outside the Italian context and with field experiences in foreign countries where the English language is widely spread”.

ISF: the theme of sustainable technology is crucial in Africa

The third edition of the Informatici Senza Frontiere Festival was held in Rovereto between the 17th and 19th of October. This festival is aimed at stimulating the dialogue around the social impact of new technologies. The second day opened with the meeting ‘The African Youth dreams and challenges: what can technology do?’. Among the speakers there was Maurizio Bertoldi, ISF Africa coordinator. We talked with him about the ISF activity and discussed the impact of digital technologies in Africa.

by  Luca Indemini (translation by Agnese Glauda)

Maurizio Bertoldi, besides coordinating the projects of Informatici Senza Frontiere in Africa, is the co-founder and Chief Technology Officer of Sinapto. A company offering technological counselling. The African context is surely very different from the Western one. There are challenges and specific problems. Therefore, it is necessary to be able to adapt and target interventions, not to waste resources and in order to maximize the impacts.

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Maurizio Bertoldi, where should we start?

The main theme is sustainable technology both in the Western world and (even more) in Africa.

” The damages brought by unsustainable technology are visible to anyone. For instance, I think about the mines in Congo, where they extract Coltan. Coltan is essential for the production of smartphones. Advanced technology has a very high toll, which is often paid in Africa. Nonetheless, there are some alternatives, such as the Fairphone, the sustainable smartphone that cares about who produces it and the impact on the planet.”

“Another big issue is linked to hardware disposal, which creates landfills in Ghana and Bangladesh. Less evident, but not less challenging, is the software impact. Are Bitcoin and blockchain sustainable from an energy standpoint in Africa? Informatici Senza Frontiere works to inform the population about the advantages of digital technology. Firstly, it is a universal language. If I learn the Java programming language, it is the same in New York, India and Africa. This is a very ‘disruptive’ aspect of digital technology. Furthermore, the Internet allows me to be everywhere, anywhere, at any time. These are all opportunities to take advantage of, but in an ethical, conscious and sustainable way.”

Due to the lack of primary resources, should we question whether bridging the digital divide should really be a priority in Africa. Or, should we rather consider this a primary need?

“Sometimes, we hear comments such as: “ they do not have food and you worry about bringing technology” but this logic does not hold up.”

Technology does not solve specific problems. Instead, it is an enabling factor to face many challenges.

“The open source software Open Hospital is a good example. It is used to manage hospital activities in Uganda and in many other African hospitals. Open source software is fundamental to create inclusive access to technological solutions, at least on an economic level. Then, there is certainly a need for competences, but that can be easily fixed. It is important to stimulate the collaboration among different organisations, to create solutions that can be replicated in other countries.”

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Open Hospital Platform in a hospital in Somaliland

“Moreover, the average population age in Africa is very low. The youth is willing to get involved, even if they often take the wrong direction. Nowadays, everyone wants to be a programmer, risking to become the exploited working class of the new millennium. We try to promote youth entrepreneurship, by promoting digital technologies. There are many interesting examples in the agritech sector, the logistic sector or the mobile app sector. In Addis Ababa only, there are five competing car sharing services, similar to Uber.”

How does Informatici Senza Frontiere place itself in this context?

“ISF aims at creating partnerships with local associations, institutions and organizations such as Cuamm, together with the Comboni missionaries. Everywhere where an IT project is necessary. We analyse the needs, draft a project and implement it working together with volunteers or aid workers.”

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“Our intervention is based on three pillars. First of all, training. We create digital classrooms and train mainly the teachers to facilitate the knowledge transfer. Then, we have projects in the health sector, digitizing the infrastructures. Finally, we provide counselling for public administration and universities. Our goal is to guide choices, so to avoid waste”.

Where is ISF active in Africa?

“We are active especially in Eastern Africa: Uganda, Ethiopia, Tanzania. But also Somaliland, Sudan, Kenya. Whereas in the west, we have projects in Cameroon and Senegal. About ten countries overall.”

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Saint Luke Hospital in Wolisso, the first paperless hospital in Ethiopia

If you had to choose an exemplary case among your African projects, which one would you choose ?

“For sure the Saint Luke Hospital in Wolisso, Ethiopia. It is a perfect example of the way we work. We collaborated with Cuamm and contributed to make it the first entirely paperless hospital in the area.”

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In conclusion, could you tell us something about the Informatici Senza Frontiere Festival. What does it stand for ?

“Now, it is a well established event. This is the third edition. In the beginning, we used to organize two annual assemblies: an internal one and a second one aiming to create a moment for exchanging opinions with the public. We bet on Open Source and networks are, for us, not just the ones made of cables.

Three years ago we decided to turn the second annual assembly into a real festival, targeting especially to youth and schools. It is a moment to take stock of the situation and share technological, robotic and AI knowledge, without forgetting an ethical and sustainable approach. Basically, the message that we want to bring across is that technology is a tool to improve results. It does not solve problems by its own but it helps facing them more efficiently. For instance, it can help manage hospitals and schools better.”

UAVs in healthcare

You might have heard about the use of drones to support humanitarian actions. So, today we are going to see how drones or UAVs (Unmanned Aerial Vehicles) can also have an impact in the healthcare sector in developing contexts.

Written by Paola Fava


While drones have been mostly piloted in sectors such as transport, energy, water management, urban planning and disaster risk management/disaster recovery, they have only recently been more widely accepted within the medical community.

For example, there are some interesting experiences from the African Continent. In Ghana, UNFPA and other experts on African health systems have identified five main scenarios for the use of drones in healthcare [1]:

  • emergency medicine for a mother after giving birth;
  • out of stock delivery of medicaments/contraceptives;
  • additional delivery during a vaccination campaign;
  • emergency treatment of severe malaria in children;
  • antiretroviral therapy for pregnant women with HIV.

Particularly, an interesting example of using a drone for delivery of medical supplies is provided by Zipline, whose drones have been used in Rwanda to deliver and distribute blood to transfusion facilities [2]. The ability to distribute blood on demand has the strong advantage of avoiding having to store blood in local hospitals as blood itself has a very short shelf life and strict storage requirements. Local people call it the ‘Sky Ambulance’. Zipline technology has been promoted in Rwanda in 2016 with support from the Government, while Tanzania announced the adoption of the Zipline technology in 2017. Five simple steps (order by text message, pack, launch, direct delivery and drone recovery) are required to guarantee blood safe delivery to remote health centres, as shown in this video.

But it’s not just about blood delivery…

In Malawi, in 2016, Unicef and Matternet piloted the use of drones to fasten HIV testing procedures in order to assure an early diagnosis of HIV and promote early treatments. Just to give an idea, in Malawi, it currently takes an average of 11 days to get samples from the health centre to a testing lab, and up to eight weeks for the results to be delivered back. The longer is the delay between test and results, the higher is the default rate of the patient [3]. Drones could play a key role in reducing this delay.

Another very interesting and promising application is the TU Delft Ambulance Drone, developed at the TU Delft University in Holland. This is a prototype that integrates a cardiac defibrillator, a 2-way communication radio and a video into the drone. A smartphone app is used to call the drone during an emergency. Once the drone arrives, bystanders would be instructed on how to perform cardiopulmonary resuscitation (CPR) and start using the automatic defibrillator until the emergency services arrive to take over.

So, what’s next now?

Rishi Madhok, an emergency physician at the University of California at San Francisco hospital has identified three main stages of drone usage: “reconnaissance”, where drones provide aerial photography of the scene of an accident or natural disaster; “delivery”, where drones transport needed medical equipment and drugs; and, finally, “medical command”, where drones, through their video sensors, provide high fidelity data and two-way communication between providers and responders — or even lay people — on the scene [4].

As the first two stages are now reality, we might be very close to the third stage of drone use.



[1] Drones for Development

[2] TED Talk, Keller Rinaudo, CEO ZIpline International Inc.

[3] Malawi tests first unmanned aerial vehicle flights for HIV early infant diagnosis, UNICEF News Note, March 2016

[4] ‘Here come the drones’ by Michael Levin-Epstein, Telemedicine Magazine 


Photo credits: Pixabay

Cash for Health Mobile Money

Two examples of how mobile technology can support cash for health programmes and how financial payments have led to the emergence of “results-based financing” (RBF) mechanisms as an alternative financing model for healthcare.

By Paola Fava


Although the quality of health services is an essential condition for the success of any health action, underutilisation of health services is more often influenced by demand-side barriers rather than supply-side limitations’.

This statement is extracted from the ‘Cash-based Interventions for Health programmes in Refugee Settings’ review by UNHCR. However the document concerns specifically Refugees, I believe that it can be applied to the overall population, particularly in vulnerable contexts.

Interventions in the healthcare sector have been historically focusing on providing solutions to the supply-side of healthcare (healthcare providers) rather than the demand-side (access to health services by patients), except to provide access to health-related products (such as insecticide-treated bed nets) or to support nutrition.

However, in the last few years, we have seen a gradual shift towards addressing some of the challenges that vulnerable parts of the population face when in need of healthcare services. One of these challenges is the cost of basic health services, such as antenatal care or delivery care. Although there is still little documented evidence of the use of cash-based interventions for health services in the humanitarian context, some interesting examples are involving the use of mobile technology.

In this post, I am describing two examples of mobile applications of cash for health.

M-TIBA, a mobile wallet for medical treatment

In Kenya, 85% of women wants to give birth in a formal clinic, but only 44% do so. The number one reason cited by women is the difficulty of accumulating the US$ 40 needed to pay. In other words, poor access to financial services is a big part of why there is a healthcare access problem.’

M-TIBA is a mobile-based health wallet, that allows anyone to send, save and spend money specifically for medical treatment. Individuals can save money for themselves, for a family member or friends. Money stored on M-TIBA can only be used to pay for treatment and medication in selected partner clinics and hospitals.

Furthermore, in order to guarantee and monitor the quality of the provided healthcare services, partner clinics need to be recognised by the SafeCare standards.

If you would like to know more about this technology and its impact on the society, watch this video about M-TIBA being a supportive tool for pregnant women in Kenya.

Mobile money as incentive for health operators

In Tanzania, traditional birth attendants (TBAs) are typically paid to assist deliveries. It’s, therefore, a financial disincentive for them to refer their patients to health facilities, since this would represent a loss of income. However, health risks increase when deliveries are not performed in appropriate facilities.

In 2011, D-tree International, has launched a program in Zanzibar that provides TBAs with a mobile-enabled clinical guide to help them treat women and identify cases who should be referred to health facilities. Beside the medical aid tool, the system also includes an SMS-mobile money payment system that it’s used as an incentive for TBAs to assist and refer pregnant women to health facilities for clinical check-up and safe deliveries. Through mobile money, ‘TBAs are able to make prompt payment for transport for the woman to deliver in a health facility or in case of any complications for both mother and baby that require medical attention.’

TBAs’ mobile money accounts are used to transfer money to the drivers’ accounts at preset rates to carry the women to the appropriate facility for referral. After the TBA’s last follow-up visit, D-tree pays each TBA US$6 per facility delivery through mobile money as well, which is higher than the amount the TBA would make from an assisted delivery.‘



Artificial Intelligence and the Future of Mobile Health

Ever heard about the use of Artificial Intelligence in mobile health in developing countries?

Well, if that sounds new to you; don’t worry, you are not alone. Last June, the United Nations Agency ITU (International Telecommunication Union) held a conference called ‘AI for GOOD Global Summit’, the first one in its kind,  to start discussing the use of Artificial Intelligence applied to developing context and to support the SDGs.

by Paola Fava


I remember over 10 years ago, while studying engineering, AI and robotics were quite new and fascinating subjects, but it was still a niche sector.The idea behind that is to build machines capable of thinking like humans, recognize information, picking up data from different sources, use that data to feed algorithms that can learn and improve their tasks. It sounds sci-fi, doesn’t it?

Well, since then, the AI potentials have been widely explored and applied in many sectors. Most likely, we have heard that Artificial Intelligence, machine learning, neural networks stand at the ground of driverless cars, of very smart computers that can beat chess champions or other applications of AI which are enabled by sensors connected to smartphone SIM cards.

However there’s much more to it. And more potentials may be out there ready to be explored also for developing countries, where the widespread of mobile phones and AI can go hand in hand.  I am quoting here Joel Selanikio ( Magpi CEO), who wrote in one of his blog: “we are beginning to realize that all the benefits (of mobile phones to global health) up to now have only been prelude to something with even greater impact on international health: the rise of artificial intelligence, delivered to even the poorest people in the world via the mobile phone.


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Again, quoting Selanikio, ‘some examples of AI-mobile phone applied to health care  include:

  • ResApp Health, who have used AI to develop an application that listens to the sound of coughing and breathing and can accurately then diagnose pneumonia or asthma.
  • IBM’s Watson, which can diagnose cancer, and select appropriate treatment, more accurately than expert cancer specialists.
  • AiCure, a mobile app that uses AI to verify medication compliance (it can watch you ingest your meds) – and which could be used to scale directly-observed therapy (DOT) for TB (currently dependent on community-health workers) at low cost to all the places that current cannot afford it.
  • NIH facial image recognition algorithms that can diagnose genetic disease using a smartphone camera.’


Does that still sound sci-fi? Well, it’s real and it’s the future.

However, as there are always two sides to every story, the same applies to AI in healthcare.
Dr Margaret Chan, Director-General of the World Health Organization, in her opening remarks at the Artificial intelligence for good global summit, invites researchers and stakeholders to be cautious as medical decisions are complex and depends on context and values.

Although machines can aid the work of doctors, organize, rationalize, and streamline the processes leading to a diagnosis or other medical decision, artificial intelligence cannot replace doctors and nurses in their interactions with patients.
… we must consider the context and what it means for the lives of people. What good does it do to get an early diagnosis of skin or breast cancer if a country offers no opportunity for treatment, has no specialists or specialized facilities and equipment, or if the price of medicines is unaffordable for both patients and the health system?
What happens if a diagnosis by smartphone app misses a symptom that signals a severe underlying disease? Can you sue a machine for medical malpractice? How do you regulate a machine programmed to think like a human?

All of these questions are very important and we should not underestimate them.


Photo credits: the next web 

A Mobile Health Application from design to pilot – Experience from Rwanda

It’s November 2017, in Rwanda, at Gihembe and Nyabiheke Refugee Camps.
I had the chance to be on the field to train health staff and see our application being used by doctors and nurses. The app has been designed by Gnucoop for UNHCR to support the Health Information System in refugee camps all around the world.

The mobile application that runs on tablets is used by health personnel to collect patients’ data when accessing basic health services, such as visits in outpatient and inpatient departments, accessing nutritional and reproductive health (antenatal care, postnatal care, delivery,etc…) wards, etc…
Information is collected offline (to address the poor internet connectivity issue) and data is synced once the internet is available. Synced data is then used to generate tallies and reports.

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Designing and managing a mHealth tool from beginning to end is not an easy task. Sometimes, also defining requirements is not that easy; everything seems clear at the start; then, when you get into the details, it gets more and more complicated, blurry and at some point, you have the feeling that you need to restart again from the requirements.

That’s it, the life cycle of an agile and big project.

So, after managing the development of the mobile health tool for over a year and testing the system over and over in our office in Milan, we had the chance to do the ‘real’ test on the field. Between October and December, the application has been piloted in six countries (Zambia, Tanzania, Kenya, Rwanda, Jordan and South Sudan). It has been a hard work but also very exciting. Gnucoop supported UNHCR in the tablets set-up and training of doctors and nurses.


I would like to share with you some lessons learnt that can be applicable, I believe, to the implementation of any mobile health or ICT4D project on the ground:


  1. Field support should be mandatory; any mobile health project needs to have some support on the ground. It doesn’t mean necessarily to have one member of the staff fully dedicated to that project but at least someone who is familiar with it and s/he can intervene in case of need.


  1. Be ready to go back to the initial requirements and adjust them (designing with the users in mind). Modifications can be requested at all levels, from data entry forms or about the information workflow. Any feedback counts as it helps to keep the user in mind first. It doesn’t necessarily mean that any request should be satisfied, some may not be applicable at all, but for sure it helps to keep our vision focused on the users’ expectations and needs.


  1. Analysis of the specific context of implementation is a crucial point. This includes an analysis of human resources and infrastructure available (i.e.: internet connectivity, availability of staff) in each location of project implementation. Besides the specific project, mobile and broadband internet serves as a foundation for further technology penetration.


  1. Hardware management; it’s important to identify with local actors how tablets or mobile devices should be managed and handled. Will be they kept under the custody of the single doctor/nurse, or under the health centre’s data manager? And again, should be the device locked for single use only, and what does this mean in terms of cost and resources?


For sure, we are up for an exciting time, seeing a mobile health project taking shape on the ground!


Photo Credit: Paola Fava – Maternity unit at Gihembe Health Center in Gihembe Refugee camp.

Birth registration is a child’s right

A name and nationality is every child’s right, enshrined in the Convention on the Rights of the Child and other international treaties. Yet the births of nearly one-fourth of children under the age of five worldwide have never been recorded. This lack of formal recognition by the State usually means that a child is unable to obtain a birth certificate. As a result, he or she may be denied healthcare or education. Later in life, the lack of official identification documents can mean that a child may enter into marriage or the labour market, or be conscripted into the armed forces, before the legal age. Registering children at birth is the first step in securing their recognition before the law, safeguarding their rights, and ensuring that any violation of these rights does not go unnoticed.

Most countries have mechanisms in place for registering births. However, coverage, the type of information obtained and the use of resulting data can differ, based on a country’s infrastructure, administrative capacity, availability of funds, access to the population and technology for data management. Rates of registration vary substantially among countries, due to these and other factors.

Large differences can be found in the coverage of birth registration among regions. Central and Eastern Europe and the Commonwealth of Independent States (CEE/CIS) has the highest level of birth registration, with 98 percent of children under 5 registered. This is followed by Latin America and the Caribbean, at 92 percent, and the Middle East and North Africa, at 87 per cent.

The lowest levels of birth registration are found in sub-Saharan Africa (41 per cent). In Eastern and Southern Africa, only 36 percent of children are registered by their fifth birthday, while the rate in West and Central Africa is slightly higher, at 45 percent.


Percentage of children under age five whose births are registered by region.

Source: UNICEF


Many UNICEF country offices are exploring the use of mobile communications technologies, including cell phones, to increase birth registration coverage. As a result, access to reliable data in real time is being used for planning and decision-making.

Mobile and digital technology can be used to obtain timely, accurate and permanent records.

In Uganda, UNICEF and a private sector partner, Uganda Telecom, are piloting a mobile and web-based technology to digitise birth records, making the birth registration process faster, more accessible and more reliable.

Cambodia case study

According to the Cambodia Demographic and Health Survey (CDHS) 2010, just over 62 percent of children under five are registered in Cambodia, which is lower than the 2005 figure of 65 per cent. CDHS 2010 also shows a huge gap in birth registration between urban and rural, and between the rich and the poor. 60 percent of children live in rural area registered their birth comparing to 74 percent of children living in urban. There is gap between the rich and the poor as well with only 48 percent of the poorest children registered as opposed to 78 percent of the richest as shown in the graph.

Since 2011 MOI, with UNICEF support, has been implementing a pilot initiative in 32 communes of three districts in Kampong Speu, Prey Veng, and Svay Rieng Provinces to model the most effective ways to address the issues that cause low levels of birth registration. The pilot outcomes will also guide key stakeholders for policy and programme adaptation.

There are many reason for this situation:

  • Lower value of and demand for birth certificates
  • The form/design of the birth certificate is not durable especially for rural families, who are at higher risk of damage and loss.
  • Communes and districts often experience a shortage of birth certificate supplies causing inconsistency and delays in providing birth registration services.
  • Parents find the process of birth registration of newborn children – especially late registration – complicated and rigid.
  • The paper-based, manual monitoring and reporting system leads to poor data management, low information quality and irregular or late information flow.

One of the recommended action is to implement a monthly routine outreach and real-time reporting of birth registration through short-messaging services (SMS).

To help solve this issue, UNICEF Cambodia together with General Department of Identification (GDI) set up a pilot IVR platform using a combination of RapidPro and the cloud communication channels Twilio and Nexmo. This solution would, for the first time, help ensure communes would never be out of stock and babies could be registered as soon as possible – a vital protection method for children.

Each month commune clerks report the number of forms and/or books in stock either by responding to the automated monthly calls initiated by RapidPro or by calling the system. The data is then analysed by RapidPro. If the numbers of forms or books in stock are below a certain threshold, RapidPro will automatically notify the district level by SMS and the province level and GDI by email. The district officers in charge of re-supplying forms and books receive SMS notifications on communes that need restocking, helping to ensure communes will be equipped to register all children.

RapidPro is being used all over the world in a variety of ways to assist children and families, supported by UNICEF’s Global Innovation Centre (GIC). The GIC acts as a centre of excellence that is powered by a growing global network of UNICEF offices, specialists and allies dedicated to using technology that can have a large-scale impact on the lives of children.


Photo Credit: Margherita Dametti for COOPI




Maps4health? What is the connection between healthcare and maps? The 1854 London Cholera Outbreak map developed by Dr. John Snow is considered one of the very first example of Geographic Information System (GIS). Dr.Snow developed a sort of proto-GIS supporting his theory that cholera was a water-borne disease. His analysis showed a connection between number of cholera deaths and wells location.

By Paola Fava

This is just a very first example of the linkage between health and maps. Maps can be used for complex geographic analysis of health indicators but also simply to identify the exact location of health centers or healthcare services.

Particularly in emergency situations, such as the 2014 Ebola crisis in West Africa, maps were used to locate health facilities, laboratories, schools, wells and any other significant infrastructure that could provide information to support aid workers facing the emergency. Combining this information with other indicators such as population data, number of disease cases, etc… maps provided a better overview of the disease widespread and its effects. Hpfblog2ere is an example of maps developed by WHO showing, on the left, the location of laboratories in the areas affected by Ebola Virus in 2015 and, on the right, the number of Ebola cases in October 2014.

Identifying the exact location of health facilities is not always an easy task, especially if using a top-down approach, asking government bodies, health authorities or organizations.

On this regard, is an interesting tool, that uses an alternative, bottom-up approach to identify healthcenters around the world, providing information such as their geographic position, services provided, number of full time/part time beds, staff availability, etc…The application is an opendata initiative, therefore freely available and anybody can contribute by using their Facebook or Twitter account.
It’s a project co-founded by Mark Herringer, Tim Sutton and Dražen Odobašić, and supported by many partners such as ICRC, MSF, HIF (International Hospital Federation), the Health Care in Danger project and HOT(Humanitarian OpenStreetMap Team).

pfblog3 can be particularly useful in emergency situation, (i.e.: in case of disease outbreaks or natural disasters) in order to have baseline data or assess damages or even, more importantly, to help people seeking for medical care. Of course, the main challenge is to verify the information and keep it updated but the network of organizations behind it, such as the Humanitarian OpenstreetMap Team (HOT), MSF and ICRC, is already a great start!

Photo credits:
Main photo: Ted Eytan
Photo1,2: WHO EbolaMaps

Digital Health Information Fragmentation

Small health centres in remote villages in some regions of Africa can be quite crowded places…
Those crowds are not only made by patients but also by NGOs’ and organizations’ staff who are running their programs by bringing different types of medicines or collaborating with health staff to collect healthcare information.
Each organization brings its own project, maybe a pilot one, with a good amount of requests or activities to be implemented. So, for example, beside already established standard government forms or registers, community Health Workers (CHWs) are asked to fill out additional forms/registers.

Although the final objective should be to facilitate their work and improve the provision of health care to the most needed, unfortunately this often creates an extra burden to the already understaffed facilities, it generates confusion, overload and waste of precious time on bureaucracy, time that should be rather spent on patients’ care. Furthermore, health workers may receive incentives for the extra workload, thus changing work priorities resulting in poor/ late reporting of standard and well established data to the Ministry of Health.

Many of those pilot projects also involve the use of digital information, using digital data instead of paper forms.

A significant example of the fragmentation of digital health programs is illustrated on the measles map of Uganda developed by Sean Blaschke at UNICEF, as mentioned by Dikki Sepfblog5ttle in his post on Pathblog. The map itself explains why in 2012 the ministry of Health in Uganda called a halt to all eHealth and mHealth Initiatives in the country until they got approval from the Director General of Health Services. The objective was to limit the fragmentation of programs and make sure that the data collected up to that point would feed into the national digital Health Information System, rather than creating additional parallel systems.

The widespread of digital information is already a step forward towards the integration of information as ICT can facilitate the information and data exchange especially if data is collected in appropriate and compatible format.

However, we are still quite far away from the final objective…. And, as David McCann wrote in one of his post on ICTworks about the situation in Uganda, reality sounds more like this:
You’ve managed to track drug stock-outs in a sub-county in Moroto using solar chargers and 50 Samsung Galaxies. That’s great, can we share data with a similar project I did using BlackBerries in Gulu? Probably not. You’ve rolled your own drug-stock-tracking application. And yet when members of Big Aid met with the Ministry of Health, to account for the overlapping features of their mHealth applications and whether API integration is possible, one actually responded along the lines of “well, it’s backed by a relational database, so in theory, yes.” While true, this misses the intent of the question by a wide margin’.

Maybe the halt promoted by the Ministry of Health in Uganda is a way towards increasing interoperability and coordination of projects. For sure, it indicates that government has started to look into taking ownership of these projects and technology to serve the population’s needs.

In other countries specific mobile-health groups, such as the mhealth working group in Malawi, are meeting regularly, with the involvement of the Ministry of Health, to face the issue of integration and overlapping of mobile health projects.

Both the use of compatible technologies and the involvement of stakeholders at various levels are two key elements to start overcoming the problem of mhealth projects fragmentations.

By Paola Fava

Photo source: Margherita Dametti for COOPI

‘Women and tech’ to improve delivery of healthcare

Ong 2.0 dedicates this month to “Women and tech”.
So, if you’re active on Twitter, you’ve probably came across the hashtag #mWomen.
mWomen is a new tagline referring to mobile tools and programs centred on the needs of women, usually those living in developing countries.

Typical mWomen projects involve:
– Promoting literacy and educational opportunities for girls and women through targeted SMS messages;
– Improving access to health services and providing useful tips and advice to pregnant women, new mothers, families affected by HIV/AIDS or other communicable and non-communicable diseases alike through mobile channels;
– Targeting female entrepreneurs, small business owners, and agricultural workers with relevant market information, up-to-date prices, weather reports, tips and advice for expanding their business or improving productivity.

We’d like to introduce a useful Android-based mobile application created for women, that gives advice on a variety of health, social and legal issues.
Through this app any woman can ask any question without revealing her name. The app maintains total anonymity for its users, who only need an email address to register. Expert advice is usually provided within 24 to 48 hours by a team of doctors, lawyers and counsellors. They respond in the language indicated by the user’s questions. A startup called has launched this mobile app for women in Bangladesh. The developers of the app, Achia Khaleda Nila and Shubrami Moutushy Mou, both women, argue that the app can be instrumental in empowering women in the country. The app was funded by the development organisation BRAC.
The status of women’s health in Bangladesh is not satisfactory. Each year 600,000 women die from complications related to pregnancy. 66% of adolescent girls get married before the age of 18 and 64.3% become pregnant before that age. These young girls cannot talk about their health problems to one another because of the social stigma attached to it. As a result, various types of health, social and legal problems go unsolved. These women are the app’s main target.

Schermata 2016-03-16 alle 12.07.17
Shahana Siddiqui, Head of Content and Communications at Maya, told the New York Times:

“In Bangladesh, women’s health and bodies are always discussed within the context of pregnancy, and prior to that it is as though their health is not an issue, she says. Maya provides a platform where women can freely speak about their emotional, medical, legal, and social needs anonymously, without being judged.”
Maya Apa app can be downloaded from Google Play Store free of charge. Samsung Mobile Bangladesh also announced that this app is now available for all Samsung Smartphones sold in Bangladesh as part of their corporate outreach.
Ivy H Russell, Maya’s founder, wants to continue building the app and she told local media:
“We are motivated to continue innovating with the Maya Apa app. Our mission is to connect women to the knowledge they are looking for through technology.”

Maya’s team also won a prize at the Bangladesh Brand Forum’s Inspiring Women Award 2015 in the Best Start Up category.

Just to give a few recommendations to those who are interested in deploying a mobile phone project to disseminate health promotion messages among women within a community, keep in mind the followings:

  • Allow rural women to reach you on their own time by including pull content, or incoming call capabilities. If you allow a woman to call in to access the content, she can call when she feels it is convenient. To ensure the content is free, women should also be able to flash in and be called back with the content, as incoming calls are free.
  • Make it easier for people to pass on the phone to the target audience, who may not be the primary holder of the phone. For SMS, you may consider including the user’s name in the content, so the phone owner knows to pass the phone onto the target end user.
  • Send calls at a standard and convenient time. You should work with participants to find out the exact timing that is ideal for rural women to have phone access as they could be busy with their daily activities at the household or in the farm.
  • Consider providing physical community phones. These physical installations allow for anyone in the community to access a program’s services. If your budget is higher you could also provide phones to all of the end users to ensure they have access. However, this choice has to be carefully evaluated and it’s only viable when the phone is a core part of the initiative.
  • If you know your target end users, group them appropriately by sharing status. Ask your target end users whether they are phone owners or not, and then you can group your subscribers by sharing status.
  • Use a technology solution that fits the context of poor network, low credit, often uncharged batteries and so on.


The original post is from Rising Voices, a Global Voices project that helps spread citizen media to places that don’t normally have access to it.